Federal Prosecutor's Office reports surge in convictions related to violence against railway staff, including threats and harassment of ticket inspectors.
"People have become nastier and the interactions more aggressive"
"Customers now have less inhibition towards being aggressive with staff, especially when drunk in the evenings"
Swiss railway authorities are grappling with an alarming increase in violence and harassment against train staff, prompting a series of robust responses from both law enforcement and railway management. The issue has become particularly pressing on the Swiss Federal Rail network, which serves as a vital transportation artery for the nation, carrying approximately 1.39 million passengers daily.
The magnitude of the issue has reached concerning levels, with approximately ten incidents of staff abuse reported daily, accumulating to roughly 3,600 cases annually. These incidents range from verbal harassment to physical confrontations, creating an increasingly challenging work environment for railway employees. The systematic documentation of these incidents reveals a pattern of escalating aggression that has caught the attention of both union representatives and federal authorities.
Transport workers' union representative RenĂ© ZĂŒrcher points to a notable deterioration in passenger behavior since the pandemic, stating that 'people have become nastier and the interactions more aggressive.' The union has observed that passengers, particularly those under the influence of alcohol during evening hours, show markedly less restraint in their interactions with staff. This behavioral shift appears to be part of a broader post-pandemic pattern where some individuals feel more emboldened to challenge authority figures.
The Federal Prosecutor's Office has taken a firm stance against these incidents, with recent data showing 20 convictions in a single month for offenses ranging from threats and violence to insults and exhibitionism. In one notable case, a fare evader who physically confronted and verbally abused a ticket inspector was fined CHF 240 and received a suspended fine of CHF 1,200. These legal actions demonstrate the authorities' commitment to protecting railway staff and maintaining order on public transportation.
Swiss Rail has implemented comprehensive safety measures to address these challenges. Since autumn 2024, long-distance trains operating after 10 PM are staffed with two conductors instead of one, with additional security personnel available when necessary. Railway police now utilize body cameras as a deterrent against aggressive behavior. The organization has also launched a collaborative campaign with unions and social partners, featuring posters and digital screen messages that emphasize the importance of respecting railway staff.